Privacy
Policy for Website Visitors & Business Contacts
Last updated: June 27, 2023
We at
Itamar™ Medical Ltd. (together with its affiliated and/or related companies – “Itamar
Medical”, “we”, “us” or “our”) develop and operate
proprietary medical devices and related mobile and web-based applications for
diagnosis and care management of sleep apnea (collectively – our “Products”).
We put great efforts into communicating our privacy practices and ensuring that
the information we process is safe and properly used.
This Privacy Policy (“Policy”)
describes how we collect, store, use, and disclose data that relates to identified
or identifiable individuals (“personal data” or “personal information”
and “data subjects”, respectively) who:
·
visit or otherwise interact with
our website, available at www.itamar-medical.com
(collectively – “Visitor(s)”, and “Site”, respectively), and any
online ads and content, or emails and communications in relation to the Site;
·
interact with us with respect to
our services via various sales and marketing channels such as events, webinars,
and other business activities, including business contact persons of our
prospective or current corporate customers and business partners (collectively
– “Business Contact(s)”, and together with Visitors – “you” or “your”).
The activities described above
are the “Services” to which this Policy applies. Please note that this
Policy does NOT cover our privacy practices regarding individuals who use our Products
at our customers and business partners’ direction, including their physicians,
patients, and office administrators (“End Users”).
If you are an End User, please
visit our Privacy
Policy for End Users which describes our practices relating to
such personal data.
Specifically, this Policy
describes our practices regarding:
Please read this Privacy Policy
carefully and make sure that you fully understand it.
You are not legally required to
provide us with any personal data. If you do not wish to provide us with your
personal data, or to have it processed by us or any of our Service Providers
(defined in Section 5 below), please avoid any
interaction with us or with our Site, or submit a request to exercise your
rights as further explained in Section 9 below.
We collect and generate the
following types of personal data concerning our Visitors and Business Contacts:
·
Site Usage Data: When you
interact with or use our Services, we may collect certain connectivity,
technical and aggregated usage data, such as user agent, IP addresses, device
information (like type, OS, device ID, browser version, locale and language
settings used), activity logs, communication and performance logs, session
recordings, issues and bugs, and the cookies and pixels installed or utilized
on our Site and/or your device. We collect or generate such data either
independently or with the help of our Service Providers (as defined in Section 5 below), including through the use of
"cookies" and other tracking technologies (as further detailed
in Section 6 below).
·
Business Contact Data: Data relating to individuals who are employed or engaged
by our prospective or current business customers and partners, which we may
collect in the following ways –
o
Direct interactions and
communications with us: Data you provide when submitting an online
form on the Site, including the “Contact Us”, “Request a Demo” and support-related “Customer Community” forms (such as your name, title, medical
specialty, e-mail address, phone number, country, and zip code), or when
interacting with us through any other means, including surveys, feedbacks,
transcripts, and analysis thereof. In this respect, please do not provide us
with any personal data or sensitive data which is not required for us to
process your request or inquiry;
o
Data received from third parties: We may
receive personal data concerning you from other sources. For example, if you
participate in an event, webinar, or promotion that we sponsor or participate
in, we may receive your personal data from its organizers. We may also receive
your contact and professional details (e.g., your name, company, position, country,
contact details, professional experience, preferences and interests) from our
business partners or Service Providers, and through the use of tools and
channels commonly used for connecting between companies and individuals in
order to explore potential business and employment opportunities, such as LinkedIn
and other data sources.
For the purposes of the
California Consumer Privacy Act ("CCPA"), Site Usage Data as
described above includes Identifiers, Geolocation Data, and Internet or other
Electronic Network Activity Information, and Business Contact Data includes
Identifiers, Professional or Employment-Related Information, and Commercial
Information. In the last 12 months, we have collected the above categories of personal
data. We do not use or disclose sensitive personal information as defined in
the CCPA.
We use Visitors' and Business
Contacts’ personal data as necessary for the following purposes and in reliance
on the following legal bases:
Site Usage Data |
|
Purpose |
Legal basis for processing |
To facilitate,
operate and provide our Site. |
▪ Legitimate Interests |
To monitor, study
and analyze use of the Site. |
▪
Consent (where appropriate) ▪
Legitimate Interests |
To gain a better
understanding on how individuals use and interact with our Site, and how we
could improve their and others’ user experience and continue improving our
offerings and the overall performance of our Site. |
▪
Consent (where appropriate) ▪
Legitimate Interests |
To provide customer
service and technical support. |
▪
Performance of a Contract ▪
Legitimate Interests |
To support and
enhance our data security measures, including for purposes of preventing and
mitigating the risks of fraud, error, or any illegal or prohibited activity. |
▪
Legal Obligations ▪
Legitimate Interests |
To comply with
court orders and warrants, prevent misuse of the Site, and take any action in
any related legal dispute and proceeding. |
▪
Legal Obligations ▪
Public Task ▪
Legitimate Interests |
To comply with
applicable laws and regulations. |
▪
Legal Obligations ▪
Legitimate Interests |
Business Contact Data |
|
Purpose |
Legal basis for processing |
To authenticate
the identity of our current customers’ users and allow them to access and use
our Customer
Community. |
▪ Performance of a Contract |
To provide
technical support to our current customers who submit a request via the Customer
Community. |
▪ Performance of a Contract |
To contact you
with general or personalized Services-related messages, as well as
promotional messages that may be of specific interest to them, as further
described in Section 7 below. |
▪ Performance of a Contract (where appropriate) ▪ Consent (where appropriate) ▪ Legitimate Interests |
To facilitate and
optimize our marketing campaigns, ad management and sales operations, and manage and deliver advertisements for our Products and related
services more effectively, including on other websites and applications. |
▪ Consent (where appropriate) ▪ Legitimate Interests |
To explore and
pursue growth opportunities by facilitating a stronger local presence and
tailored experiences. |
▪ Consent (where appropriate) ▪ Legitimate Interests |
To facilitate,
sponsor and offer certain events, contests, and promotions. |
▪ Consent (where appropriate) ▪ Legitimate Interests |
To create
aggregated data, inferred non-personal data or anonymized or pseudonymized
data (de-identified data), which we or our business partners may use to
provide and improve our respective services, conduct research, or for any
other purpose. |
▪ Legitimate Interests |
To comply with
applicable laws and regulations. |
▪ Legal obligations ▪ Legitimate Interests |
If you
reside or are using the Site and our Services in a territory governed by
privacy laws under which “consent” is the only or most appropriate legal basis
for the processing of personal data as described herein (in general, or
specifically with respect to the types of personal data you expect or elect to
process or have processed by us), your acceptance of this Policy will be deemed
as your consent to the processing of your personal data for all purposes
detailed in this Policy. If you wish to revoke such consent, please contact us
at [email protected].
We and our authorized Service
Providers (as detailed in Section 5 below)
maintain, store and process personal data in the United States of America, the European
Union, the United Kingdom, Israel, Japan and other locations, as reasonably necessary
for the proper performance and delivery of our Site and Services, or as may be
required by law.
While privacy laws may vary between jurisdictions, Itamar
Medical, its affiliates, and Service Providers engaged in the processing of
your data, are each committed to protecting personal data in accordance with
this Policy, customary industry standards, and such appropriate lawful
mechanisms and contractual terms requiring adequate data protection –
regardless of any lesser legal requirements that may apply in the jurisdiction
to which such data is transferred.
To the extent we transfer Visitors and/or Business
Contacts’ personal data originating from the European Economic Area (EEA), the United
Kingdom (UK) or Switzerland elsewhere, we rely on appropriate data transfer
mechanisms as established under applicable law, such as the standard
contractual clauses adopted by the EU (available here) and the UK (available here).
We retain your personal data for as long as it is
reasonably necessary in order to maintain and expand our relationship and
provide you with our Site and offerings; in order to comply with our legal and
contractual obligations; to pursue our legitimate business purposes; or to
protect ourselves from any potential disputes (i.e., as required by laws
applicable to log-keeping, records and bookkeeping, and in order to have proof
and evidence concerning our relationship, should any legal issues arise
following your discontinuance of use), all in accordance with our data
retention policy.
Please note that except as required by applicable law or
our specific agreements with you, we will not be obligated to retain your
personal data for any particular period, and we are free to securely delete it
or restrict access to it for any reason and at any time, with or without notice
to you. If you have any questions about our data retention policy, please
contact us by e-mail at [email protected].
We may disclose your personal data to certain third
parties, as follows:
·
Legal compliance: We may disclose or allow government and law enforcement officials access
to your personal data, in response to a subpoena, warrant or court order (or
similar requirement), or in compliance with applicable laws and regulations.
Such disclosure or access may occur if we believe in good faith that: (a) we
are legally compelled to do so; (b) disclosure is appropriate in connection
with efforts to investigate, prevent, or take action regarding actual or
suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure
is required to protect our legitimate business interests, including the
security or integrity of our Site, Products, and Services.
·
Service Providers: We may engage selected third-party companies and individuals to perform services
complementary to our own. Such service providers may include hosting and server
co-location, communications and content delivery networks (CDNs), data
security, fraud detection and prevention, web analytics, e-mail distribution
and monitoring, session, call or activity recording and analysis, remote access
services, performance measurement, inbound meeting scheduling automation, data
optimization and marketing, content providers, e-mail, voicemail, support and
customer relation management systems, and our legal, financial and compliance
advisors (collectively, “Service Providers”). Our Service Providers may
have access to your personal data, depending on each of their specific roles
and purposes in facilitating and enhancing our Site and Services, and may only
use the data as instructed by Itamar Medical.
·
Protecting rights and safety: We may disclose personal data to others if we
believe in good faith that this will help protect the rights, property, or
personal safety of Itamar Medical, any of our Visitors, Business Contacts, End
Users or customers, or any member of the general public.
·
Itamar Medical affiliates and organizational changes: We may disclose personal data internally
within our group, for the purposes described in this Policy. In addition,
should Itamar Medical or any of its affiliates undergo any change in control or
ownership, including by means of merger, acquisition, or purchase of
substantially all or part of its assets, personal data may be shared with or
transferred to the parties involved in such an event. If we believe that such
change in control might materially affect your personal data then stored with
us, we will notify you of this event and the choices you may have via e-mail or
a prominent notice on our Site.
·
Advertising: When you visit our Site, we may enable third parties to use cookies and
other trackers to show you ads on third-party websites that are more relevant
to you. Under some data protection laws, like the CCPA and the Virginia
Consumer Data Protection Act (“VCDPA”), our disclosure of this data to
third parties through cookies and other trackers for targeted advertising may
be considered a “sale” or “sharing” of personal information. Please see our Cookie
Policy for more information about the types of cookies we use, or click “Cookie
Settings” via the round blue icon at the bottom-left of your screen to set your
preferences and opt out of the sale or sharing (for targeted advertising) of
your data. We don’t have actual knowledge that we "sell" or
"share" the personal information of individuals under 16 years of
age.
·
Additional disclosures: For the avoidance of doubt, Itamar Medical may disclose
personal data in additional manners, pursuant to your explicit approval, or if
we are legally obligated to do so, or if we have successfully rendered such
data non-personal, non-identifiable and anonymous.
For the purposes of the CCPA, in
the past 12 months, we may have disclosed Identifiers, Internet or other
Electronic Network Activity Information, Geolocation Data, Professional or
Employment-Related Information, and Commercial Information to government and
law enforcement officials, our Service Providers, affiliates, and advertising
partners.
Cookies: Our Site and Services utilize
“cookies”, anonymous identifiers, pixels, container tags, and other
technologies in order for us to provide our Services and ensure that they
perform properly, analyze our performance and marketing activities, and
personalize your experience. Such cookies and similar files or tags may also be
temporarily placed on your device. Certain cookies and other tracking technologies
serve to recall personal data, such as an IP address, previously indicated by a
Visitor to our Site. To learn more about our practices concerning cookies and
other trackers, please visit our Cookie Policy.
Google
Analytics:
we use Google Analytics to collect information about the use of our Site.
Google Analytics collects information such as how often you visit the Site,
which pages you visited when doing so, and which other sites you used prior to
coming to our Site. We do not merge the information collected through the use
of Google Analytics with personally identifiable information. Google’s ability
to use and share information collected by Google Analytics about your visits to
and use of the Site is restricted by the Google Analytics Terms of Service and the Google Privacy
Policy.
You can learn more about how Google collects and processes data specifically in
connection with Google Analytics here. Further information about your option to opt-out of
these analytics services is available here.
We may engage you in service and promotional communications
through e-mail, phone, SMS and notifications. We may also notify you about new
features, additional offerings, events, special opportunities, or any other
information we think you will find valuable. We may provide such notices
through any of the contact means available to us (e.g., phone, mobile or
e-mail), through the Site, or through our marketing campaigns on any other
sites or platforms.
If you do not wish to receive such promotional
communications, you may notify Itamar Medical at any time by sending an e-mail
to [email protected], or by following the “unsubscribe”, “stop”,
“opt-out” or “change e-mail preferences” instructions contained in the
promotional communications you receive.
We implement industry-standard physical, procedural, and
electronic security measures to secure your personal data held with us and our
Service Providers, in order to minimize the risks of theft, damage, loss of
information, or unauthorized access or use of personal data.
However, please be aware that regardless of any security
measures used, we cannot and do not guarantee that our Site will be immune from
any wrongdoing, malfunctions, unlawful interceptions or access, or other kinds
of abuse and misuse.
If you wish to exercise your privacy rights under any
applicable law (including the EU or UK General Data Protection Regulation
(GDPR), the CCPA, the VCDPA, the Colorado Privacy Act, or the Connecticut
Personal Data Privacy and Online Monitoring Act), you may do so by contacting
us via this form or by email to [email protected].
Such rights may include – to the extent available to you
under the laws that apply to you – the right to know or request access to specific
pieces of personal data collected, categories of data collected and sources
from whom it was collected, as well as the purposes of collecting it and
categories of third parties to whom we have disclosed it; the right to request rectification
or erasure of your personal data held with Itamar Medical; to restrict the
processing of such data and to object to its processing (including the right to
opt out of the sale or sharing of your data for targeted advertising, as
indicated below); to port such data; or the right to equal services and prices (e.g.,
freedom from discrimination).
Please note that we may require additional information,
including certain personal data, in order to authenticate and process your
request (including validating your name and the email you use when interacting
with Itamar Medical). Such additional information may then be retained by us
for legal purposes (e.g., as proof of the identity of the person submitting the
request), in accordance with Section 4 above. You may also authorize another person or third
party to submit a request to exercise your rights by providing written
permission in conjunction with the submission of the requested information or
by giving the third party your power of attorney. We will acknowledge your
request and provide a follow-up substantive response within a time period
permitted by applicable law. We may redact from the data which we will make
available to you, any personal data related to other individuals.
You may opt out of the sale or sharing of your personal information for targeted advertising by
clicking "Do Not Sell or Share My Personal Information" (link located
in the footer of our Site) or “Cookie Settings” via the round blue icon at the
bottom-left of your screen, or by implementing the Global Privacy Control (GPC)
(instructions on how to download and use GPC are available here).
Additionally, you have a right to lodge a complaint with
a competent authority, such as the supervisory authority in the EU Member State
of your habitual residence, place of work, or of the alleged GDPR infringement,
the UK’s Information Commissioner’s Office, or your State’s Attorney General
(as applicable).
Certain data protection laws and regulations, such as the
EU or UK GDPR and the CCPA, typically distinguish between two main roles for
parties processing personal data: the “Data Controller” (or under the
CCPA, “Business”), who determines the purposes and means of processing; and the
“Data Processor” (or under the CCPA, “service provider”), who processes
the data on behalf of the Data Controller.
Itamar Medical is the Data Controller of its
Visitors and Business Contacts’ personal data, and assumes the responsibilities of a Data Controller
(or a Business), solely to the extent applicable under law and as set forth in
this Policy. In such instances, our Service Providers (as detailed in Section 5) processing such data on our behalf will assume the role of Data Processor
(or “service provider” under the CCPA).
Updates and Amendments: We may update and amend this Policy from time
to time by posting an amended version on our Site. The amended version will be
effective as of the date it is published. We will provide prior notice if we
believe any substantial changes are involved via any of the communication means
available to us. After such notice period, all amendments shall be deemed
accepted by you.
External Links: While our Site may contain links to other
websites or services, we are not responsible for their privacy practices. We
encourage you to pay attention when you leave our Site for the website or
application of such third parties, and to read the privacy policies of each and
every website and service you visit. This Policy applies only to our Services.
Our Site is not designed for underage children: We do not knowingly collect personal data
from children and do not wish to do so. If we learn that a person who is under
age according to the law applicable to them is using the Site, we will attempt
to prohibit and block such use and will make our best efforts to promptly
delete any personal data stored with us with regard to such a child (except for
data that must be retained for legal purposes). If you believe that we might
have any such data, please contact us by e-mail at [email protected].
Data Protection Officer: Itamar Medical has appointed PrivacyTeam Ltd.
as our Data Protection Officer (DPO), for monitoring and advising on Itamar
Medical’s ongoing privacy compliance and serving as a point of contact on
privacy matters for data subjects and supervisory authorities. If you have any
comments or questions regarding this Policy, if you have any concerns regarding
your privacy, or if you wish to make a complaint about how your personal data
is being processed by Itamar Medical, you can contact our DPO at [email protected].
EU Representative: Arazy Group GmbH has been designated as Itamar Medical’s
representative in the European Union for data protection matters pursuant to
Article 27 of the GDPR. Arazy Group GmbH may be
contacted on matters related to the processing of personal data of individuals
in the EU. To make such an inquiry, please send an e-mail to one of the following
email addresses: [email protected], [email protected].
UK Representative: Medes Limited has been designated as Itamar
Medical’s representative in the United Kingdom for data protection matters
pursuant to Article 27 of the UK GDPR. Medes Limited may be contacted on
matters related to the processing of personal data of individuals in the UK. To
make such an inquiry, please send an email to one of the following email
addresses: [email protected], [email protected].
Questions, concerns, or complaints: If you have any comments or questions
regarding this Policy, or if you have any concerns regarding your personal data
held with us, please contact us at [email protected].